Comprehensive Immigration Evaluations: Advanced Clinical Training in Conducting Mental Health Evaluations for Immigration Cases

Course Policies

CIE ON-DEMAND COURSE

When you purchase this course, the content is released in stages over the first 48 hours to give you time to explore each resource. Please read the following carefully to understand our refund and payment policies:

Payment Options
  • Choose your payment option carefully at checkout, as we cannot make changes once your registration is complete.
Refund Policy

We offer a 48-hour satisfaction guarantee to ensure this course is right for you.

  • Within the first 48 hours: You can request a full refund by submitting a written request via email to hello@immigrationevaltraining.com. The request must be received within the first 48 hours after your purchase.
  • After 48 hours: Refunds are no longer available, as you will have received full access to all course materials.
Access & Refund Timeline
  • Right After Purchase: You gain access to the 9-hour recorded course. Refunds are still available.
  • 24 Hours After Purchase: You gain access to 3 Q&A videos featuring top immigration attorneys. Refunds are still available.
  • 48 Hours After Purchase: You gain access to all additional course materials, including audio files, slides, checklists, client documents, templates, 6 sample evaluations, and marketing resources. At this point, refunds are no longer available.
  • Lifetime Access: You’ll have lifetime access to the course recordings and materials.
Please Note
  • No Partial Refunds: We’re unable to offer partial refunds.
  • Refund Timing: Approved refunds may take up to 5-10 business days to reach your account due to bank processing times.
  • Use/License: This course and its associated materials are licensed for single-use access by the enrolled individual only. Redistribution, sharing, or resale of the material in any form is strictly prohibited without prior written consent from IEI. Sharing login credentials or granting access to others is not permitted. We appreciate your respect for the time, energy, and care that go into creating this training.
Course Completion Requirements for CE Credit

To receive CE credit for the CIE On-Demand Course, participants must:

  • Complete all Course Videos (Introduction through Lesson 15) within 6 months of purchase.
  • Pass the post-course knowledge test with a score of 80% or higher. If you do not pass on your first attempt, you will be allowed to re-test two additional times. If you do not pass on your third attempt, you will not be eligible to claim CEs.
  • Complete the course evaluation in its entirety.
Certificate Issuance

Certificates of Completion and digital badges will be issued within 30 days of course completion to participants who meet all requirements.

CIE LIVE VIRTUAL 2-DAY COURSE

When you register for this live course, you’ll secure your spot and gain access to all materials as they’re provided during and after the live course. Please read the following carefully to understand our refund and payment policies.

Payment Options
  • Choose your payment option carefully at checkout, as we cannot make changes once your registration is complete.
Refund Policy

We understand plans can change, so here’s how our refund policy works for the live course:

  • Up to 48 hours before the course begins: You can request a full refund by submitting a written request via email to hello@immigrationevaltraining.com. Your request must be received at least 48 hours before the first session begins in order to qualify for a refund.
  • Less than 48 hours before the course begins: Refunds are no longer available. However, you will still receive access to all course materials, including the full recording of the live sessions.
Access Timeline
  • During the Live Course: You gain access to all live training sessions in real time.
  • On the First Day of the Course: You’ll also get access to:
    • Course slides
    • Three 1-hour Q&A videos with top immigration attorneys
    • The Resource Library, including checklists, client documents, templates, 6 sample evaluations, and marketing resources.
  • The Week After the Course: You’ll receive access to the video and audio recordings of the live course
  • Lifetime Access: You’ll have lifetime access to the course recordings and materials
Please Note
  • No Partial Refunds: We’re unable to offer partial refunds.
  • Recording Access: All participants receive access to the course recording and digital materials after the live course.
  • Refund Timing: Approved refunds may take up to 5-10 business days to reach your account due to bank processing times.
Course Completion Requirements for CE Credit

To receive CE credit for the CIE Live Virtual 2-Day Course, participants must:

  • Attend 100% of both live sessions (full instructional time); attendance for this training will be tracked through Zoom attendance report logs*.
    *Records maintained by the organization, in accordance with ACE record-keeping standards, will be kept for seven years.
  • Participate in interactive discussions and Q&A (participants may ask questions verbally or via chat; questions will be addressed as time permits).
  • Complete the course evaluation in its entirety.
Certificate Issuance

Certificates of Completion and digital badges will be issued within 30 days of course completion to participants who meet all requirements.

POLICIES THAT APPLY TO ALL CIE COURSE FORMATS

The following policies apply to both the CIE On-Demand Course and the CIE Live Virtual 2-Day Course.

Accessibility Accommodations

We are committed to providing equitable access for all participants. If you require accommodations due to a disability, please let us know as early as possible so we can work with you to meet your needs.
For complete details, including how to submit an accommodation request, please review our Accessibility Statement.

Grievance Policy

1. Purpose
This procedure aims to ensure fair and timely resolution of complaints from students enrolled in either the synchronous or asynchronous version of the Immigration Evaluation training course, Comprehensive Immigration Evaluations: Advanced Clinical Training in Conducting Mental Health Evaluations for Immigration Cases. Refund requests are handled according to the Refund Policies above.

2. Scope
This procedure applies to all complaints related to the course content, delivery, materials, or interactions with instructors or staff.

3. Complaint Submission
Students should submit complaints in writing via email to hello@immigrationevaltraining.com. The email should include the student's name, contact information, course enrollment details, and a clear description of the complaint.

4. Complaint Investigation
Upon receiving a complaint, the Continuing Education (CE) Director will acknowledge receipt within 3 business days.

The CE Director will initiate an investigation within 5 business days.

The investigation may involve:

  • Reviewing relevant course materials and records.
  • Interviewing the complainant and any relevant parties (e.g, staff).
  • Consulting with subject matter experts if necessary.

In accordance with ASWB-approved staffing for this course, the CE Director and Social Work Consultant roles are held by the same person. To ensure objectivity and remove any possible perception of bias, a licensed social worker serving as an auxiliary consultant or an advisory committee of two or more behavioral health professionals will be engaged as needed for grievances related to social work continuing education. This arrangement was approved by ASWB and documented in our formal attestation.

The investigation will be completed within 15 business days of receiving the complaint.

5. Resolution
The CE Director, with input from the auxiliary consultant or advisory committee when engaged, will determine an appropriate resolution based on the investigation's findings.

Possible resolutions may include:

  • Clarification or correction of course materials.
  • Additional instruction or support.
  • Refund of course fees.
  • Other remedies deemed appropriate.

The CE Director will communicate the resolution to the complainant in writing within 5 business days of completing the investigation.

6. Confidentiality

All complaints and related information will be treated confidentially. Access to complaint records will be limited to individuals directly involved in the investigation and resolution process, including the auxiliary consultant or advisory committee when engaged. Information will only be shared with third parties if required by law or with the explicit consent of the complainant.

7. Record Keeping
All complaints, investigation records, and resolution details will be documented and maintained for a period of 7 years. Records will be stored securely to protect confidentiality.

Grievance information and resolutions will be reviewed by the CE Director and, when applicable, the auxiliary consultant or advisory committee and shared with relevant team members to improve future courses.

8. Modifications
This procedure may be modified as needed to ensure compliance with legal requirements, ethical standards, or best practices.

Any modifications will be communicated to students and instructors.

1 Subject to our Course Policy

 

Effective Date: August 11, 2025